Be a part of LOBSTR community, follow us on Twitter:
We don’t provide support via social networks.
To ask any question or raise a ticket you need to use “HELP” button on LOBSTR website (bottom right corner).
Also, you can contact us using LOBSTR mobile apps ("HELP" screen -> "Submit request" button).
Or email us: firstname.lastname@example.org
Consideration may take some time, but you will definitely get a response.